The "Cook Happy" Guarantee
You should be focused on your recipe, not worrying about your cookware. We stand firmly behind the quality of our cast iron. If your pan fails due to a manufacturing defect within 12 months of purchase, we will replace it or refund you. No 20-page forms, no headaches.
What’s Covered
Our "Cook Happy" guarantee covers any issues that come from how we built the pan, including:
- Enamel Issues: Spontaneous chipping, flaking, or peeling.
- Structural Flaws: Cracks in the iron body or handle issues.
- Warping: If the pan loses its shape under normal cooking conditions.
What’s Not Covered
We want to be fair. Cast iron is tough, but it’s not indestructible. We cannot cover damage caused by accidents or misuse, such as:
- Drops & Dings: Chipping caused by dropping the pan or banging it against the sink.
- Thermal Shock: Plunging a hot pan directly into cold water (this cracks the enamel!).
- Metal Utensils: Scratches caused by metal forks, knives, or steel wool.
How to Make a Claim
Did something go wrong? We are here to help.
- Snap a Photo: Take a clear picture of the damage.
- Email Us: Send the photo and your Order # to support@castironwarehouse.com.
- Get a Solution: We usually reply within 24-48 hours. If it’s a defect, we’ll sort out your refund or replacement immediately.